Frequently asked questions

What sizes do you offer?

- For clothing, XS – XL, depending on the item

- For shoes, please call to confirm what is in stock for your favorite style

How do I find the right size for me?

You can utilize our free size guide here!

What are your shipping policies? Do you ship internationally?

We offer domestic shipping at cost through all major shipping carriers! We do not have a standard international shipping package but please call us or email us if you require international shipping and we can work something out.

Click here for the full shipping policy!

What is your return and exchange policy?

Our return and exchange policy can be found by clicking here!

How can I track my order?

Once your purchase has been shipped, you will receive an email with a tracking number for your reference!

How do I care for my purchased items?

To retain the quality and longevity of your items, please refer to our Caring for Your Products page!

What payment methods do you accept?

We accept American Express, Master Card, Visa, Discover, Apple Pay, Diners Club, Meta Pay, Google Pay, PayPal, Shop Pay and Venmo through our secure online checkout system.

In addition to those, we also accept cash in our brick & mortar locations. We do not accept personal checks.

Of course, you can also always pay with your Bay Club physical or digital gift card as well!

Is it safe to order online?

Please refer to our Privacy Policy and Terms & Conditions. We prioritize protecting our customers and the safety of their financial and personal information, and maintain strict privacy and security practices.

Do you offer gift cards?

We offer digital and physical gift card options online. Click here to learn more.

Physical gift cards are available in our brick & mortar locations.

Can I modify or change my order after placing it?

Please call us during business hours and we will make every effort to modify or cancel orders, but note that we may not always be able to modify/cancel, depending on timing.

What do I do if I receive a faulty item?

Damaged/Incorrect Item Policy: 
Please contact us with any issues and our customer service team will handle based on the specific details on the issue.

How can I get styling advice?

Please stop by one of our stores for free styling advice from one of our sales representatives. We also offer customized & personalized consulting services based on client needs so don’t be shy and reach out!

Do you have a physical store location?

Yes we do! Locate us at 4401 4 th St. N St. Petersburg, FL 33703

Can I reserve an item to try on in-store?

Yes, we will hold items on request for up to 24 hours.

Do you have sales or promotions running?

Please see our Sale page for details on any current sales or promotions! Join our customer loyalty and rewards program for access to exclusive perks and discounts.

How can I leave feedback about my experience or a product?

If you had a good experience with Bay Club, please leave us a review on Google. Positive reviews are the best way to say thank you to a local business and we appreciate them so much!

Will I have to pay sales tax on online orders?

It depends what state your order is being shipped to. Taxes are calculated by state and local tax laws, and are subject to change as online sales tax legislation evolves.

When will my order ship?

Shipment timelines for orders can vary. Our standards are below but are not guaranteed. Please call us for specific requirements and we will do our best to accommodate.

Orders placed by 1pm Eastern will typically ship out that same day if all items in the order are coming from the same
location. Orders placed after 1pm Eastern, or that contain items in multiple locations, will typically ship within 7 business days.

If you have a specific date by which you need your order in hand, please reach out to our team!

Can I have my order delivered to a PO Box?

No, sorry! Major shipping carriers will only accept shipments to a valid street address. They do not deliver to PO Boxes, Army Post Office (APO) addresses, or Fleet Post Office (FPO) addresses. Entering one of these address types at checkout may delay your order, since we’ll have to contact you for an alternate shipping address in order to send it out.